Services
Our clinic has partnered with PatientSERV, the Ontario Medical Association’s designated provider for managing uninsured services. This collaboration offers patients a streamlined online platform and dedicated support team to efficiently handle payments for services not covered by OHIP.
If you have any questions about uninsured services, please contact PatientSERV at 1-800-385-3210.
Uninsured Services
While OHIP covers many essential medical services, some administrative and medical services fall outside its coverage and require direct payment from patients.
We set our non-OHIP fees in accordance with the guidelines established by the College of Physicians and Surgeons of Ontario (CPSO) and the Ontario Medical Association (OMA).
Below are examples of common services that OHIP does not cover:
Sick notes
Requesting prescription refills without a visit or requested by a pharmacist on your behalf
Insurance forms for massage and physiotherapy
School notes
Missed appointments
For a complete list of fees, please refer to our Uninsured Service Fee Guide at the bottom of this page. This guide also outlines the services included in the PS365 Annual Fee Plan detailed below.
Optional Annual Fee Plans (PS365)
We offer optional annual payment plans that combine selected uninsured, non-OHIP services into one yearly fee. Patients may choose an annual plan or continue to pay for individual services as needed.
A complete list of included services is available at the bottom of this page. Examples may include:
Prescriptions Renewals
Notes and letters - sick, return to work, immunization records, insurance, school, camp, fitness
Non-OHIP Periodic Exam
Email records, and email communication with secretarial staff
Non-OHIP immunization and shots
Insurance Claim Notes - massage, physiotherapy, orthotics
Patient Messaging on Ocean Portal
Patients enrolled in an annual fee plan will receive a secure Ocean link to communicate with our front-desk staff.
Ocean messaging is intended only for non-urgent administrative matters. It must not be used for urgent medical concerns or prescription-renewal requests. Messages will be reviewed and responded to according to urgency and staff availability.
Available Optional PS365 Annual Fee Plans
Individual $150
Couple $250
Family $300
Senior (65+) $100
Senior Couple (65+) $175
Payment Methods for optional Annual Fee Plan Purchases:
1. Online Visit PatientSERV:
2. Cheque Payment Via Mail:
Please call PatientServ (see below) to receive a registration form that can be mailed with a cheque (payable to PatientSERV) using the postage-paid envelope.
3. By phoningPatientSERV:
1-800-385-3210 Monday – Friday 8:30am - 4:00pm.
4. In Office:
You may pay in person at the doctor’s office using credit, debit or cash.
If you have any questions about uninsured services, please contact PatientSERV at 1-800-385-3210.
Regardless of the choice you make, please be assured that it will have no bearing upon the medical care you receive as your healthcare is our top priority.
